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Little Extras Make The Difference

by on Tuesday, January 31, 2010 in Leadership, Life Insights

Last evening I was reading some of Ed Wallace’s Business Relationships That Last where he spoke of Max the Cab Driver.  Max would pick Ed up in a British taxi in immaculate shape with bottled water and an ear ready to listen to Ed’s life stories.  He would remember the little details such as Ed’s [...]

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Have Business Relationships That Last

by on Tuesday, October 31, 2009 in Leadership, Life Insights

Ed Wallace, a “recovering CPA,” was kind enough to take time out of his busy schedule speaking and consulting to talk about his new book – Business Relationships That Last.  Some of us instinctively know how to manage business relationships, but most of us need a system.  As W. Edwards Deming said, 94% of failures [...]

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